Position Overview: Our Virtual Customer Support Specialists are committed to providing exceptional service to your customers, trained to handle inquiries, resolve issues, and ensure satisfaction.
Key Skills:
- * Excellent verbal and written communication skills
- * Ability to handle customer inquiries across multiple channels (phone, email, chat)
- * Strong problem-solving abilities and empathy
Key Responsibilities:
- * Respond to customer inquiries promptly and professionally
- * Document customer interactions and feedback in the CRM system
- * Follow up on unresolved issues to ensure customer satisfaction
- * Train and onboard new team members in customer service protocols
- * Develop and maintain a knowledge base for frequently asked questions
- * Assist customers in troubleshooting product issues
